Dell to Hire 5,000 People in India

Thanks Dell for giving away more American jobs, btw your tech support sucks and looks like it is going to get even worse!

More jobs going overseas. The U.S. is slowly going to self destruct as it continues to go down this path and eventually does not manufacture or produce anything at all.

What do multinational corporations care if the value of US currency hits the floor? They are already setting up home base abroad!

Europe is also losing jobs to India.

Oh, it's a little continent accross the Atlantic, you may have heard of it.

I love calling Dell and needing an interpreter to get through the call. What a joke. Screw You Dell!

I am moving back to India!

People from India are vastly superior in key aspects of industrialized societies. Not only that, they are the world's purveyors of fine electronics goods, and at cheap prices. With over 1 billion individuals laboring like little ants it is no wonder one might actually see the day when Made in India might replace the Made in USA status.

I think Hindus are tough to beat, so why not join them and congratulate them in their newly-found prosperity at everyone else's expense, of course?

And by the way if you move there, watch out for those sacred cows!!!

It's funny how people are quick to toss the 1 billion number when they talk about Indian work force. The current Indian population is just over a billion. The entire population can't be counted as the work force because obviously children, old people and people with not technical knowledge or education can't work. although, India still has a major issues of child labor, poverty and education. there are massive gaps between higher class and working class and educated pros and illiterate farmers. 60% or more of the population still resides in rural villages with no electricity and running water.

India is a mixture of many different cultures and religions. Not just Hindus, no doubt the future looks brighter than ever before for it to emerge as an industrialized nation.

n00b3 raises important issues with the current views on India's workforce. 15,000 people isn't really very many in the face of the 1B+ that live in the country, these aren't just average Joes the way you'd expect an American in such a job to be. These are all going to be higher classed works with skill and some education. Call centers, as we know aren't the best thing for companies to outsource in the interest of their customers, though manufacturing, programming and product testing aren't as customer oriented. We don't blink an eye at buying a product that's made in China, do we?

Here's my big question. How many folks here in the US (Disclaimer: or Europe/world) are striving for a call center job. Is that really looked on as a really good job with a future? I don't know about other areas of the US look at it, but around my area they're just jobs you get as a high school co-op or as an uneducated worker. I'm in school for software engineering. If India produces coders that are of high quality and can work with their foreign counterparts, then I'm in some trouble. Right now, I don't feel an issue. Be good at what you do, and give a company a reason why an American worker is better than an Indian worker.

This is a frustrating article. In the past decade, I've purchased or authorized the purchase of well over 150 Dell systems. It used to be that Dell was top notch on every front. In the past couple of years, however, Dell's tech support has sharply fallen off.

Most recently, I had a RAID array fail on my XPS. It took 6 calls to India, and well over 4 hours on the phone with tech support, to "resolve" the issue.

I find that my blood pressure rises exponentially with every call. From mispronouncing my last name (how hard is 'Stringer' to pronounce?), to making me jump through scripted hoops, to their driving need to get me off the call if it lasts over 10 minutes, I've found that Dell's tech support has exceeded my pain threshold. Bottom line, I won't buy or recommend a Dell until they stop outsourcing their tech support to India.

And mine is hardly a unique feeling. I've spoken to many friends and colleagues who feel the same way.

What gets me is that in poll after poll, Dell's tech support has consistently received abysmal ratings. With the news that they are shifting 5000 jobs to India, it makes me wonder how Dell executives can be so out of touch with their customers.

gosh i don't even know what to say about this. luckily i don't have a dell and i can do my own tech support. but i feel bad for the poor schlubs out there that don't have the luxuries that i and many others have. i work in a call center type enviroment but for a pharmacy, i wonder when my company will do the same thing. let's hope america (us little people) wake up soon and realize what the hell is going on here.

Why is it that so many people think in such myopic ways? We are not only a global economy, but we must also understand that we are the human race first and citizens of invisible borders second. If we lift India, we lift ourselves. But only if we seek to improve ourselves and our children. Let the United States become the greatest innovators, inventors and developers - we'll flourish if we focus.

It goes to show you that all Dell and other large corporations care about is making money. I am sure that Dell knows all too well that their customer support sucks and that a large number of people complain about it. They also know that more people and corporations are purchasing their products too. If people and corporations that are concerned about jobs moving aboard, then they should stop purchasing from these companies. Once they see their profits fall, then they will change.

One thing good about Dell's Tech Support is. You can find out the weather in India for free!

The fact is that this is how economies work. I work in the financial district and I have seen that jobs are being moved back to the US. The jobs that remain there are mundane and not really the kind of jobs that are interesting, but yes, they are still jobs.

Oh NO! People in countries other than the US are able to have the dignity of employment! How dare Dell!

Like ThePerchik writes, this is how economies work.

Think, if Dell can save money by outsourcing, they can invest more money in to streamlining PC engineering so you can have a cheaper computer! *Most* everyone wins.

...and you have to love the Chief Minister's wife beat in that picture too. I wonder what they call that in India? Maybe it's something for the high-class caste.

i think for most it's not really the fact that jobs are being lost to india, though that is a big factor, but the service leves are dropping incredibly.

I Was thinking about buying a Dell in the near future but after reading all this, I`ll go with my first plan and build another PC myself. You`ll never have my business Dell.

You know those 5000 jobs(regardless of what they are) probably would have been appreciated here in theU.S.
But when all you see are dollar signs, its kind of difficult to notice such petty things.

Unfortunately, it's become something of a mad race to the bottom for companies focused on the cheap offshore labor markets. Once a market leader (or leaders) begins to enjoy the lower costs associated with offshoring, competitors that might have not previously considered the same for ethical reasons are faced with the choice of joining them offshore or perishing. We can kid ourselves that we'd be willing to pay more for products that are manufactured (or serviced) locally, but the consumer in us all expects everything (especially technology) to continue to get cheaper.

If you'd like a fascinating view of the impact of offshoring and outsourcing on the global economy, read Thomas Friedman's The World Is Flat.

This info is here just in time. I had just looked at a dell. I think I'll pass on it May someone in India will be able to buy it. My past experience with need Tech Support and the person was in India just made things so frustrating. And it just wrong to move more jobs out of the USA. How quick these movers and shakers forget what the nation had on the table for them to get a start. "What goes around comes around"

I'm surprised so many people here were unaware that businesses' #1 goal is to make money. Economy continues to push towards a global market, and as such we need to get used to moves like these. That's not to say Dell won't suffer because of the tech support. The language barrier really is an issue with that, and if people really care, then Dell will feel the pressure where it matters most to them.

mwilson hits the nail on the head: One of the main reasons that people dislike calling support centers in countries like India is the language problem.

The other major issue is that they--and here I'm referring to tech support employees in general, not just those from Dell or from India--don't seem to know what they are talking about. I once spent several hours on the phone with three different American-sounding support personnel from Circuit City, trying to convince them that an overheating laptop is a hardware issue, not a software issue.

By comparison, when the problem recently cropped up again, a friend in college was able to diagnose the problem and repair it in less than twenty minutes.

The problem is that companies are unwilling to spend money on training, whether its language training or technical training. Until companies start spending money on their support staff, then this problem is only going to get worse.

And always Remember."When you think of computers,think India!"