I don't know if she was being discriminated, but some Cracker Barrels I have been with just have really bad service. I am white and have gotten the similar treatment (at Cracker Barrel as well as other chain restaurants). The manager never yells at the employees (in front of the customers at least), they simply come up and give you the free meal (at an Applebees they also threw in a gift certificate for next time as well).
One time it took them 30 minutes to bring our drinks, plus our food was cold (and wrong). I am going to go with really bad service and not discrimination on this one.
Initially I would agree with you but this statement:
Cracker Barrel has in the past faced numerous lawsuits and a federal inquiry over complaints of refusing to serve black customers, discriminating against minority workers and firing gay employees.
sheds doubt on that explanation.
My point is that they give horrible service to everyone, minorities included.
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