Netflix Expands Internet Viewing Option

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SAN FRANCISCO — Girding for a potential threat from Apple Inc., online DVD rental service Netflix Inc. is lifting its limits on how long most subscribers can watch movies and television shows over high-speed Internet connections.

The Associated Press has learned the change will become effective Monday, on the eve of Apple's widely anticipated move into the movie rental industry. Although Apple hasn't confirmed anything yet, Chief Executive Steve Jobs is expected to make it official during a presentation Tuesday in San Francisco.

Netflix is gearing up for the increased competition by expanding a year-old feature that streams movies over the Internet instead of making customers wait for their online rental requests to be delivered through the mail.

Until now, Netflix restricted how long its more than 7 million subscribers could use the streaming service each month, based on how much they pay to rent DVDs.

For instance, under a popular plan that charges $16.99 per month to rent up to three DVDs at a time, Netflix customers could watch as many as 17 hours of entertainment each month on the streaming service, dubbed "Watch Instantly."

With Monday's change, virtually all Netflix subscribers will be able to stream as many movies and TV shows as they want from a library containing more than 6,000 titles. There will be no additional charge for the unlimited access.

Only the small portion of Netflix customers who pay $4.99 to rent up to two DVDs per month won't be provided unlimited access to the streaming service.

The unlimited streaming option figures to become more enticing later this year when LG Electronics Inc. will begin selling a set-top box that will deliver the content to TVs.

Removing the time constraints on its streamed entertainment could give Netflix an advantage over Apple's movie rental service. Apple will charge $3.99 for movies that can be downloaded and played for up to 24 hours, according to media reports citing people familiar with the company's rental plans.

Letting subscribers stream as much as they want could erode Netflix's profits because the Los Gatos-based company isn't raising its monthly rates even though its expenses may rise if increased usage drives up the licensing fees owed to studios.

Providing unlimited streaming access "fits within the parameters of our overall financial goals," Netflix spokesman Steve Swasey said. The impact of the change will likely be addressed when Netflix discusses its fourth-quarter earnings in a call scheduled for Jan. 23. The company had earned $51 million on revenue of $903 million through the first nine months of 2007.

With more than 90,000 titles available in its DVD library, delivering movies through the mail is expected to remain Netflix's primary moneymaker for years to come.

Nevertheless, Netflix has spent about $40 million on the development of its streaming service during the past year.

The service still doesn't appeal to many Netflix subscribers because it requires watching the entertainment on a personal computer with a high-speed Internet connection.

Subscribers must also use a computer running the Windows operating system to watch streaming Netflix content, which leaves out most Mac users.

Netflix hasn't specified how much content has been streamed since last summer, when management disclosed that more than 10 million movies and TV episodes had been watched through the service. The company says its streaming service has gained the most traction among younger subscribers more accustomed to watching movies on laptops.

Apple's rental service is expected to offer its customers more flexibility, allowing movies to be viewed on the Cupertino-based company's ubiquitous iPod and iPhone, as well as on computers.

Still, most people seem to prefer watching movies on their big-screen TVs — an issue both Apple and Netflix are trying to address.

Apple last year began selling a $299 device designed to transport video from computers to TVs. LG Electronics hasn't disclosed the price of its Netflix box, which is expected to debut in late summer or early fall.

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{"commentId":1358955,"authorDomain":"cheaprulesdotcom"}

That is fine and dandy but I along with thousands of others cannot use the "watch now" service due to DRM restrictions on Windows Media Player. There is no simple fix to the problem and Netflix seemingly is ignoring it. You have to jump through hoops and perform man steps to get around the DRM blocking.

Very amateurish and they need to fix this problem before I cancel.

{"commentId":1358955,"threadId":"202387","contentId":"1224179","authorDomain":"cheaprulesdotcom"}
  • 2 votes
Reply#1 - Sun Jan 13, 2008 2:36 PM EST
{"commentId":1359538,"authorDomain":"tacitus13"}

Remove the IE and Windows Media Player requirements and I bet this would skyrocket.

{"commentId":1359538,"threadId":"202387","contentId":"1224179","authorDomain":"tacitus13"}
    Reply#2 - Sun Jan 13, 2008 5:43 PM EST
    {"commentId":1359623,"authorDomain":"selfunfocused"}

    I use this service from time to time but have never come close to hitting the usage limit. The "6,000" available titles are simply too limited. I'm sure 500 of those titles are Dr. Who episodes (nothing against the good Doctor).

    If Netflix wants to compete through streamed video, they need to expand the available library, not the time limits.

    {"commentId":1359623,"threadId":"202387","contentId":"1224179","authorDomain":"selfunfocused"}
    • 1 vote
    Reply#3 - Sun Jan 13, 2008 6:14 PM EST
    {"commentId":1359646,"authorDomain":"studly"}

    When the service first came out, the available titles were awful. They've made some improvements, but I'm still looking for a linux version to run on my Ubuntu system.

    {"commentId":1359646,"threadId":"202387","contentId":"1224179","authorDomain":"studly"}
    • 2 votes
    Reply#4 - Sun Jan 13, 2008 6:25 PM EST
    {"commentId":1360008,"authorDomain":"brianhayes"}

    I'm ashamed of Netflix, Unbox and others and utterly contemptuous of the movie distribution system. It's years of disappointment and false beginnings.

    In the end, the selection is weak and insulting and the merchant is sloppy and poor. While a handful of pirates are bullied, while lawmakers are seduced (often damaging related intellectual property), while the product is increasingly trite, the producers and distributors are showing me they themselves must be the real thieves and bullies.

    Unlike only a few years ago, I'm gradually moving away from the entire sector. I will gladly wait to be impressed when/if they offer an attractive product, but the onus is moved. They must earn my enthusiasm again. If they fail, I will scour the world for the alternative. I can do that!

    As time goes on, the entire producer industry is losing me. My friends agree.

    {"commentId":1360008,"threadId":"202387","contentId":"1224179","authorDomain":"brianhayes"}
    • 1 vote
    Reply#5 - Sun Jan 13, 2008 8:45 PM EST
    {"commentId":1360297,"authorDomain":"jimray"}
    jimrayDeleted
    {"commentId":1520770,"authorDomain":"chriskosciuk"}

    I called their "watch now" support line also. I waited for 30 minutes to talk to a gentlman that was rude and ended up hanging up on me. I only wanted him to explain to me how I am paying for a premium service that is restricted. He told me that the "watch now" is a beta service. I then ask him why I am being billed for $20 dollars each month. You get the point. I signed up for Netflix when the "watch now" was limited to a number of hours each month. I signed up, just for the "watch now". Anyways, I called their normal support line, 3 minute wait, and had them explain the situation and ended up closing my account. Off to MovieLink. MovieLink even support HTPC's (VMCE). Sorry, I guess I am still blowing off some steam.

    **I think Netflix needs to improve on their customer service and retention a great deal more than focusing on a service they can not control and do not disclose properly**

    Heads up!!!!

    "Netflix - we now place undisclosed restrictions on the service advertised and billed for on Netflix accounts"

    {"commentId":1520770,"threadId":"202387","contentId":"1224179","authorDomain":"chriskosciuk"}
    • 1 vote
    Reply#7 - Thu Feb 28, 2008 10:43 PM EST
    {"commentId":1520812,"authorDomain":"chriskosciuk"}

    This is related to the restriction of using more than four computers to use the "watch now" feature. Having several computers is the norm of today. Lets see, Windows Home Server. I personally have eight computers in my home and think this restriction is crazy.

    Any good lawyers out there. I think Netflix could have a class action lawsuit on its hands.

    Tort laws and negligence. Misleading customers and intentionally withholding information (according to their "watch now" support rep).

    Okay, I am definitely done blowing off steam. The last time a company pissed me off this bad, it was a credit card company. Maybe Neflix should switch its business model.

    :)

    {"commentId":1520812,"threadId":"202387","contentId":"1224179","authorDomain":"chriskosciuk"}
    • 1 vote
    Reply#8 - Thu Feb 28, 2008 10:53 PM EST
    {"commentId":10405057,"authorDomain":"breelaboy"}
    breelaboyDeleted
    {"commentId":10428425,"authorDomain":"brianalampton"}
    brianalamptonDeleted
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