A cloud hangs over BlackBerry Storm

Software updates are on their way that address these and other issues. Please be patient.

I installed the .75 update the other day.  Acceleromator and camera delays have been fixed.  The device runs much smoother.  As far as the keyboard....it takes practice, but you get the hang of it.  On the QWERTY keyboard draw an imaginary line that sperates the t-y, g-h, and v-b and don't cross over it with your thumbs.  You will cut down on your mistakes that way.  I bought the device on Nov. 21st and have really enjoyed it.  Great device and the software updates will only make it better

A halfway decent camera on a phone is important to me, as I need to take at least somewhat detailed shots to text/email back to my office while on a site. My old Flipshot had an excellent camera, but the regular style keyboard became too much of a pain to text on, so the Storm seemed like the perfect fit.  I was ok with the click screen, key sizes, etc... and I could even live with slightly sluggish performance.  But my camera was defective right off the bat, taking photos even at full resolution that looked like faded watercolor paintings.  The camera controls are poorly designed, and it's FAR slower with shutter lag than any cell camera I've ever seen.  Taking it back to my local Verizon store was only more frustrating as you'd have thought I slapped someone's mother for DARING to bring back a Storm (at least the way the employee reacted who handled my return - reluctantly).   I couldn't wait for "fixes".  I traded it in for a LG Dare and am much happier.

Verizon should be promoting the new Samsung Omnia for Xmas - far better phone, many more features and really slick. It beats the Blackberry and in most cases the Iphone. It is a great phone.

There's a lesson to be learned here - don't buy in the tornado. Technology always require improvement after the first release, so why bother standing in lines for something that will be cheaper, and work better, later on?

The lesson to be learned here is to get an iPhone. Costs the same amount and works perfectly out of the box.

Where is this made? If it is made in China, then anybody who bought these deserves all the problems they have encountered.

Truth be told, I had the option of either getting a Blackberry or an iPhone for work.  I went with the iPhone.  I am glad that I did.  One of the best reasons is the fact of the App Store which has brought in some fantastic applications -- especially for finance and medical applications.  In my own oppinion, it beats the Blackberry offerings hands down.

I am not a blackberry user and actively dislike the iphone and all that Apple stands for... I tried the storm for about 10min at a verizon store and was completely annoyed with the functionality, sluggishness, and awkwardness of the touch screen and accelerometer. Not ready for prime time.

Should have never been released until the more than obvious bugs were worked out and I am seriously disgusted by Verizon's denial in claiming they have not received many calls on issues with the phone. Ironically on 2 Dec, I was the first to have called for issues both on the customer service line and on the tech support line. Tech support was a little nasty with me on the problems I was claiming to have t with the phone. Truth be told, there was very little interest in what I had to say about it. I told the lady the phone is half baked, and in it's current configuration out of the box is a piece of crapp! She refused to believe me when I explained the light eminating around the edge of the screen and my concerns about any sort of moisture or debris entering through these glaringly large openings in my opinion. Refusing to get me a replacement phone, she demanded that I take it to a Verizon store then let the technician decide if it's a flawed phone. Really? Whatever happened to the "If you're not satisified in 30 days, we'll replace it"?? Anyway, peeved off at Verizon for such shoddy service and then playing the game of "You won't get a replacement until Jan 15th". Hmmmm. Odd, new customers are getting phones by 15 Dec.

Here's the moral of this story... if you bought a buggy defective storm, don't expect any replacement within the Verizon satisfaction guarantee window. They are doing this in order to not show poor sales results for the holidays forcing disatisfied customers to be stuck with the defective product while they push more defective product for holiday sales for newer customers. It really is sickening that Verizon would be behind such antics, but being the victim of poor tech support customer service and being too picky, etc and apparently not telling the truth about what I am having to deal with this device as customer is just in many ways, wrong. Basically Verizon in essence told me that I was full of it.

What would happen if Apple came out with a piece of garbage like this? The true nature of Verizon and RIMM are now obvious and will be their downfall. Guess non of the RIMM programmers are getting a holiday vacation either.

PS: RIMM is doing more for Apple right now than 100's of millions of dollars of ads.

heheh... Broke even before you get it.

Takes b@lls to sell a broken product, and the people who buy it? Hmmmm....

Who would buy a known broken product? I know I would not.

I am so glad I got the iPhone

People are way too willing to be fleeced. If I had bought this buggy phone, I would not be waiting for firmware updates. If you sell me something, it had better work out of the box or you're getting it back and I'm getting a full refund, including the monthly service plan. I make sure of that before I buy anything.

Unfortunately it is becoming all too common for companies to release products before they really work.  I'm sure the pressure from Verizon was strong to get this phone out before Christmas, and I'm sure RIM did its very best to fix all the bugs, but in the end its the loyal customer that suffers. 

If you buy a defective product, don't just say "oh, they will fix it in time."  Instead, return it and tell them you will buy it again once it works.  If customers don't stand up to this, guess what?  It will happen again and again because manufacturers and operators know they can get away with it.  If you return it, your saying that these companies should suffer the financial consequences of their action, and money talks.  By returning it, they are taking the financial hit, and guess what?  They will be far less inclined to repeating the same behavior in the future.

Apple's products have shown perfection so far and have lived up to the name. All these new products coming out are the result of jealousy for Apple's quality. Further more, there has been an increase of iPhone wannabe out in the market, but all have failed because instead of being original they have tried to imitate the iphone. Remember the Instinct from Sprint? 

I just wanna know: Who are the geeks who stand in line for hours, to buy a phone? Get an effing life for crying out loud!

Did people really stood in line for Tickle me Elmo? OMG, where are we as society? 

Was all set and ready to go buy The Storm (currently have the LG/Verizon Voyager), until I went into the Verizon store and played with it for about 30 minutes. Found it absolutely impossible to type an accurate email / text message. Because texts and emails are what I mostly use the phone for, I will never buy the Storm, even though I liked all the other features, until they put a usable keyboard similar to the Voyager keyboard !!

Just as well that I have t-mobile-and I am very happy with my best phone ever- the Curve 8320-fantastic keyboard(and I have large fingers) big deal about a touch screen-you can't have everything in this world-my daughter can't wait for me to get my next blackberry with tmobile so she can have my current Curve-she's 13 and smart enough to know a phone that blows away those lame LG EnV and phones of that nature.