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Citigroup says 218,000 affected by hackers

Thu Jun 9, 2011 7:05 AM EDT
us-news, world-news, business, technology, as, data, north-america, citigroup, north-american, breach, data-breach, citigroup-inc
Kelvin Chan, AP Business Writer
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<p>FILE - The Citibank logo is shown on a branch office in this April 11, 2007 file photo taken in New York. Citigroup Inc. said Thursday June 9, 2011 that hackers have accessed the credit card information of tens of thousands of its North American customers. The New York-based bank didn't say exactly how many accounts were breached.  (AP Photo/Mark Lennihan, File)</p>

FILE - The Citibank logo is shown on a branch office in this April 11, 2007 file photo taken in New York. Citigroup Inc. said Thursday June 9, 2011 that hackers have accessed the credit card information of tens of thousands of its North American customers. The New York-based bank didn't say exactly how many accounts were breached. (AP Photo/Mark Lennihan, File)

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HONG KONG — Hackers stole information for 360,000 Citigroup Inc. U.S. credit card accounts in a recent data breach, although the actual number of customers affected was not much higher than originally reported, the bank said Wednesday.

Citi said last week that about 1 percent of its credit card customers had account information hacked online but did not say exactly how many. The actual number of customers affected was thought to be about 210,000, based on Citi's 2010 annual report, which said the company had roughly 21 million North American credit card customers.

The exact number of customers affected was not far off the mark. In a statement posted late Wednesday on its website, the company said 217,657 people were sent new cards along with notification letters starting June 3.

Hackers gained access to a total of 360,083 accounts but because many of the accounts were duplicates or already closed, they weren't affected and did not need to be sent replacement cards, Citi said.

The bank said it discovered on May 10 that hackers used its Account Online system to access the data for North America Citi-branded credit cards issued in the U.S.

The bank said last week that hackers accessed customer names, account numbers and contact information, including e-mail addresses.

But they weren't able to get their hands on social security numbers, dates of birth, card expiration dates or card security codes, information that can be useful in identity theft.

Internal fraud alerts and enhanced monitoring were placed on all accounts deemed at risk as soon as the breach was discovered, Citi said.

Citi said it has notified police and government officials.

"For the security of our customers, and because of the ongoing law enforcement investigation, we cannot disclose further details regarding how the data breach occurred," it said.

Citi reassured customers that they weren't liable for any unauthorized use of their cards and urged them to review account statements to report any suspicious transactions.

It's the latest in a series of high-profile data attacks against big companies and institutions. The International Monetary Fund said Sunday that it was investigating an attack on its computer system.

Google Inc. said earlier this month that Gmail accounts of several hundred people had been breached. In April, Sony Corp.'s Playstation Network was the victim of a massive security breach that affected more than 100 million online accounts.

© 2011 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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  • Kelvin Chan's Column, All of Newsvine
  • Groups: Happy with Corporate America?
  • Regions: China , Hong Kong
  • Public Discussion (13)
Rixar13

Citi has more than 21 million credit card customers in North America, according to its 2010 annual report.

How distressing that out-sourced workers for citi bank can't maintain security in which all card holders will pay for this breach... sigh

  • 5 votes
Reply#1 - Thu Jun 9, 2011 9:51 AM EDT
islandgirl-382087

Sean Kevelighan, a spokesman for Citi's North America Consumer Banking division, said in an emailed statement that Citi is contacting customers who were affected and is putting in procedures to prevent the security breach happening again.

And so how are those who were affected by this security breach to determine when you contact them if your really Citigroup or the hacker, got a plan for that? By the way, as large of a corporation that you are how come you didn't already have those "procedures" in place to begin with?

  • 4 votes
Reply#2 - Thu Jun 9, 2011 9:54 AM EDT
Julie-401527

...as large of a corporation that you are how come you didn't already have those "procedures" in place to begin with?

Easy. It would've cut into their profits. The age of protecting your customers and customer support ended back in the 80's. The only thing that these [too large manage] companies understand is money. What they can save by ignoring an issue until they have to address that issue is more profit.

  • 3 votes
#2.1 - Thu Jun 9, 2011 10:03 AM EDT
islandgirl-382087

Just makes you feel all warm and fuzzy doesn't it? I swear if it could be done I would like to see every credit card carrying customer just not pay their damn bill for one month, it will make a security breach look like recess at daycare. That would make them sit up and pay attention.

  • 2 votes
#2.2 - Thu Jun 9, 2011 10:11 AM EDT
PfftWhatever!

I do not work for Citibank but I do work in IT department for a financial institution...

got a plan for that?

- First of all, a hacker is not going to contact you. All he/she is interested in is stealing your information and selling it to identity thieves. There is NO reason for them to contact you, they already have all of your information.

By the way, as large of a corporation that you are how come you didn't already have those "procedures" in place to begin with?

- How do you protect against a vuneralbility that you do not know is there? Hackers are finding new ways EVERY DAY to attack corporations.

The age of protecting your customers and customer support ended back in the 80's

.
- Bull@!$%#. Large companies can spend 100's of millions to protect customer's data but the number of hackers increase every day and new techniques to subgigate security measures are being developed just as fast.

How distressing that out-sourced workers for citi bank can't maintain security in which all card holders will pay for this breach... sigh

- Citibank has IT operations all over the world (US, India, Germany, Mexico...). Do you have any proof that it was the outsourced team that caused the problem?

    #2.3 - Thu Jun 9, 2011 11:02 AM EDT
    islandgirl-382087

    The hackers were able to gain access to Citi's Account Online service to view customer names, their account numbers and contact information including email addresses.

    They weren't able to gain access to social security numbers, birth dates, card expiry dates or card security codes

    PfftWhatever!- First of all, a hacker is not going to contact you. All he/she is interested in is stealing your information and selling it to identity thieves. There is NO reason for them to contact you, they already have all of your information.

    According to what is plainly written in this news article, the hackers only accessed names, contact information, account numbers and e-mail addresses. From there its like taking candy from a baby to mock a Citigroup website and e-mail or contact customers to report a security breach and then ask for your SSN to verify your identity. Think it hasn't happened? It has and believe me people are still very vunerable and will not hesitate to give that information out without thinking it through.

    PfftWhatever!- How do you protect against a vuneralbility that you do not know is there? Hackers are finding new ways EVERY DAY to attack corporations.

    Oh I don't know how about cutting into their insanely obscene profits and putting together an IT Guru Team to work 24/7 to stay one step ahead of the hackers?

    • 2 votes
    #2.4 - Thu Jun 9, 2011 12:10 PM EDT
    Julie-401527

    Bull@!$%#. Large companies can spend 100's of millions to protect customer's data but the number of hackers increase every day and new techniques to subgigate security measures are being developed just as fast.

    I agreed, Bull@!$%# Please enlighten me on what your financial institution actively does to protect their data?

    OH PfftWhatever!, Now you've stepped into my area. How long have you been in IT? Have you worked your way up through desktop support, networking, development into a managerial position where you can set policies? I have.

    Not only have been in IT since 1978, I also have MS, Novell, Oracle, MSSQL [current] certifications(just to name a few), and even was a Microsoft & Novell certified trainer. As a manager in a software company, you need to be proactive not reactive. I will say (& silghtly sgreed with you) that one can't always predict everything but when's the last time your financial institution had a (software, network) security audit?

    Something as simple as protecting a database is quite simple if an organization actually has an SOP for security (changing passwords, difficultly of passwords, firewall & firewall feature sets on routers, DMZ, etc).

    And one thing you failed to mention, what is the number one reason that data is compromised? It is internal! Either a disgruntle employee or an untrained employee volunteering information. Shss! I see this all time in the organizations that I go into. From a pissed off employee intentionally hacking a system to an untrained employee giving secured information out thinking the individual they are talking to is a real IT department (basically phone phising) to a dumb user loading the latest & greatest application on the PC (that is full of viruses, bots, adware, etc) because their desktop isn't properly secured.

    Here's a a test for you (or anyone else); Next you go to your bank, walk over to one of the individuals that are in the lobby (manager, employees that open & closed accounts) and request specific information about your account. 8 out of 10 times they will type in their username and password into the account/banking software right in front of you. All you need to do is watch the keyboard. I've used this numerous times when having to perform security audits (whitehatter crap).

    • 3 votes
    #2.5 - Thu Jun 9, 2011 2:55 PM EDT
    Reply
    Crash Test

    Yet another reason why I don't have credit cards and pay cash.

    • 1 vote
    Reply#3 - Thu Jun 9, 2011 10:50 AM EDT
    fronco

    Little by little im starting to think the banks are the real hackers, this kind of stuff is becoming more and more of a pattern with these banks and how are they getting all this information when they have all this security inside these modern computers, then again it sounds like an inside job.

    • 1 vote
    Reply#4 - Thu Jun 9, 2011 10:51 AM EDT
    Fushi2Deleted
    yakman48

    I agree. Why should Citi NOT be suspect of corruption? After all our politicians and the rape and plunder by the Wall Street elite... they probably sold the info through an outsourced source...like a whoops by design. I've also always suspected the Big name" computer security folks of perpetrating the marketing of their products with creating fear and actively "working" the system with their inhouse pros...

      Reply#6 - Fri Jun 10, 2011 10:29 PM EDT
      jen-3617555

      get a prepaid visa reloadable gift card-put your money under the mattress. and give the little middle finger to the banks, corporate mongrals, and hackers who have no interest in your well being- only dollar signs.

        Reply#7 - Thu Jun 16, 2011 9:57 AM EDT
        jen-3617555

        get a prepaid visa reloadable gift card-put your money under the mattress. and give the little middle finger to the banks, corporate mongrals, and hackers who have no interest in your well being- only dollar signs.

          Reply#8 - Thu Jun 16, 2011 9:57 AM EDT
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