If you own a professional writing or editing company, or if you're a freelance journalist or book author, or if your company serves writers, or if you're simply in business at all, there are 10 customer service blunders that can be fatal to your reputation and, ultimately, your b …

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After threatening to limit print-on-demand sales to books printed by its very own print-on-demand printer, Amazon is facing an anti-trust lawsuit.

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A new Amazon.com policy "requires publishers using Amazon's POD distribution to print with Amazon's own BookSurge." (MediaPost News Brief 4.07.08). Three industry groups representing authors, publishers, and journalists are protesting the action.

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Reports have been trickling in from the POD underground that Amazon/BookSurge representatives have been approaching some Lightning Source customers, first by email introduction and then by phone (nobody at BookSurge seems to want to put anything in writing).

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