Provider of Global Multilingual IT Service Management Solutions based on ISO and ITIL Best Practices that fully Integrate IT Infrastructure Support such as: Service Desk including Help Desk, Call Center, and Contact Center Services.

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CrossLoop - the secure screen sharing software goes live

CrossLoop has just launched its first product, available as a free download at www.crossloop.com, which enables two people to share desktops securely from different locations on the Internet with only a single click!

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System Administrator Appreciation Day - A special day, once a year, to acknowledge the worthiness and appreciation of the person occupying the role, especially as it is often this person who really keeps the wheels of your company turning.

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No help at all

Any organisation of a reasonable size will have a helpdesk. The helpdesk is usually the first port of call should you be experiencing any technical difficulties with your technology.

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"No Sir, that's your monitor..."

In my initial post here, I promised that I'd delve into the nitty gritty of the technological world's innermost...not so well kept secrets. Its been done before, but we can always enjoy reading a new perspective on an old theme.

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We Begin

For years now, I've been skirting from job to job in the tech industry (as well as a few other industries, but those shall remain nameless for the time being).

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Meeting The Needs Of The People

One of the most frustrating things about working on the helpdesk is when a issue comes in and no one can figure out how to fix it.

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